TERMS OF SERVICE
Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights, remedies, and obligations, and in using this website, you are deemed to have read and agreed to the following Terms and Conditions.
The Spark website allows users to receive information about Spark, as well as book classes, cancel, and pay for services and products offered at Spark facilities.
BOOKING POLICY
To book a class at Spark, you must have a valid class credit or membership to reserve a bike. To buy an individual class credit or membership, you can either sign up on sparkslo.com by using your email and creating a password or if you are already registered, click login to buy a class credit or membership and make your reservation.
Please download the Spark SLO App to your iPhone or Android before coming to the studio. Once you’re within 100 meters of the front desk, you’ll be able to check into class from your phone. If you do not have a phone, please approach the desk upon arrival and we’ll check you in there. If you do not check in, we may release your spot to another guest 2 minutes before the start of class. DO NOT ASSUME THE FRONT DESK STAFF KNOWS YOU ARE IN ATTENDANCE. Additionally, checking in for other clients is prohibited.
CANCELLATION POLICIES
To cancel a Spark class you reserved using a class credit, you may do so without penalty by canceling online, via the mobile app, or by calling the studio a MINIMUM OF 3 hours before your scheduled class or NO LATER THAN 8:00PM the evening prior for 6:00AM classes.. If your spot is canceled by this time, your class credit will be returned to your account. If you cancel your reservation less than 3 hours before your scheduled class, you will be charged a $10 late cancel fee. If booking using a credit, the credit will be forfeited.
Cancellations via electronic mail (email), Facebook Messenger, Instagram, or text message will not be taken, and you will be charged.
NO-SHOW POLICIES
Should you no-show to a Spark class you reserved using a class credit, the credit will be forfeited.
Should you no-show to a Spark class you reserved using a Membership, you will be charged a $15 no-show fee. If you do not have a working card on file, your account will be frozen until you update your card. Once we update your card on file, the $15 no-show fee will be charged and your account will be reinstated.
Please be aware that we release spots EXACTLY two minutes before the start of class to those on the waitlist. If you are running late, please call the studio and speak with a front desk staff member to ensure we hold your spot. If you check in to class via the app and do not come to class, you’ll be charged in accordance with the details above.
WAITLIST POLICY
If you book multiple classes or waitlist multiple classes, you are solely responsible for canceling your classes within the bounds of the cancellation policy. Spark staff cannot be held responsible for accidental bookings by clients or double bookings or double waitlisted classes made by clients. Late cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings.
The system will auto-populate clients into class from the waitlist as other clients with confirmed spots cancel and will be assigned as such.
Spark staff will add walk-in, waitlisted clients in the order in which they were added to the waitlist by the computer system, top to bottom, and EXACTLY 2 minutes before the start of class. There is no waitlist priority given for early arrival.
RETURN AND EXCHANGE POLICY
We offer account credit for unused purchases of classes and memberships. If you have a circumstance under which you need a refund, please contact hello@sparkslo.com with your inquiry. All retail may be returned within 14 days of the date of purchase, unworn, free from any marks or stains, and all original tags attached.
AUTO-DEBITED CONTRACTS & MEMBERSHIPS
The following terms and conditions apply if you are enrolled in an unlimited auto-debit contract:
I, the Client, authorize Nick and Steph Young LLC DBA Spark Yoga to, on a recurring basis, automatically charge the debit or credit card account I specified, for monthly payments due on my unlimited auto-debit plan associated with my account.
I understand that Spark will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on my auto-debit contract and/or in connection with cancellation fees according to the Spark cancellation policy. Spark will initiate charges each month on the date my contract is set to renew.
Spark may discontinue processing of recurring charges if the Company is unable to secure funds from my debit or credit card I have authorized due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information I provided.
CANCELLING: You may cancel any Spark membership at any time in accordance to the contract terms. In studio memberships are billed on a month to month basis. You can call your home studio if you need assistance with cancellations. If you are participating in our on-demand membership, cancellations must be made through the sparkyoga.tv website. If you have issues, please email hello@sparkslo.com.
By continuing to use our services, you agree to the statements above regarding auto-debited contracts and unlimited memberships.
WHAT TO EXPECT IN CLASSES AT SPARK
Spark conducts high intensity, choreographed, cardio classes. Please be aware that temperatures may reach 108° in certain classes. Music will be played which may contain explicit language. If you are sensitive to heat or explicit music, please check with our front desk staff to find the right instructor to meet your needs. Be aware that riding an indoor cycle with little to no resistance can be harmful and result in injury. Please keep resistance on the bike at all times.
Please note that riders must be 4’11” at the minimum to participate in classes at Spark.
Additionally, we ask that you remove your indoor cycling shoes and walk with caution in Spark facilities. They are not made to walk in and can easily break or cause you to slip if not careful.
COOKIES
A cookie is a small text file that is sent to your browser from a website and stored on your computers hard drive. Cookies cannot read data from your hard disk or read cookie files that were created by other sites. This website uses cookies to obtain certain types of information, such as your username and password, to customize content areas or to analyze site activity and user behavior. Spark reserves the right to use cookies in the future in conjunction with new content or expanded functionality.
PRIVACY STATEMENT
We at Spark are committed to protecting your privacy. This privacy policy outlines the type of information we receive and collect when you use the features on our website as well as some of the steps that we take to safeguard the information. Please read this privacy policy before using this site or submitting your personal information. By using this site, you are accepting the practices described in this privacy policy. We do not sell your information to anyone.
COLLECTION OF INFORMATION
We collect personally identifiable information, such as names, phone numbers, postal addresses, email addresses, credit card information, and etcetera when it is voluntarily submitted by our members and/or visitors. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept sole responsibility for all activities that occur under your account or password.
Registration of minors (ages 12-18) must be completed in person at one of our studios with a parent or legal guardian present. If we learn any personal information has been submitted to the website from a child under the age of 13, we will delete that information as quickly as reasonably possible. Spark does not seek or share personal information from minors through this website.
Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to this information. All emails, phone calls, mobile text messages, and newsletters from this site allow you to opt out of future marketing communication. We use industry-standard efforts to safeguard the confidentiality of your personal information, including the use of firewalls and secure sockets layer software where appropriate. We do not sell your information to anyone.
Spark reserves the right to refuse, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
WAIVER AND RELEASE
When you visit Spark or send emails to us, you are communicating with us electronically, and therefore consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
By signing up for and/or attending Spark classes, activities and other programs, and using Spark’s premises, facilities, and equipment (collectively, Classes and Facilities), you hereby agree that there are certain inherent risks and dangers in indoor cycling, hot yoga, and exercise and in using indoor cycling and exercise equipment in association with the Classes and Facilities. Please be aware that riding an indoor cycle with little to no resistance can be harmful and result in injury. Please keep resistance on the bike at all times. In consideration of being allowed to participate in and access the Classes and Facilities provided by Spark, in addition to the payment of any fee or charge, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) waive, release and forever discharge Spark, its officers, agents, members, employees, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in and use of the Classes and Facilities, and (3) represent you have no medical or physical condition which would prevent you from attending and/or using any of Spark’s Classes and Facilities and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so. In addition, if in the opinion of Spark staff, you would be at physical risk using Spark’s Classes and Facilities, you will be denied access to Spark and its classes and facilities until you furnish Spark with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Spark’s concerns, and stating that Spark’s concerns are unfounded.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Spark, you voluntarily assume all risks related to exposure to COVID-19.
Spark may photograph and record you. They may publish and distribute these photographs and recordings in connection with your participation in Spark activities and your attendance at Spark facilities. By acknowledging these terms, you agree and consent that Spark may display these photographs and recordings through our website and social media channels.
INTELLECTUAL PROPERTY RIGHTS
“Spark Yoga”, “Spark Ride”, and the “lotus flame” logo and other graphics, logos, designs, page headers, button icons, scripts are service marks, trademarks, and/or trade dress of Nick and Steph Young LLC dba Spark Yoga and may not be used by you for any other reason other than as expressly permitted by these terms. You have the right to view, electronically copy, and print in hard copy portions of this Website for the sole purpose of making class reservations or other personal use. Any other use of the materials on this Website without the prior written permission of Nick and Steph Young LLC dba Spark Yoga is strictly prohibited.
DISCLAIMERS
In no event shall Nick and Steph Young LLC dba Spark Yoga, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (1) errors, mistakes, or inaccuracies of content, (2) personal injury, illness or property damage, of any nature whatsoever, resulting from your access to and use of our website, (3) any unauthorized access to or use of our secure servers an/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from our website, (5) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our site by any third party and/or (6) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Spark website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
You specifically acknowledge that Spark shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
Nick and Steph Young LLC dba Spark Yoga may revise these terms and conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Terms and Conditions to which you are bound.